Salary Range: $78,700– $101,000
Actual compensation for this role is commensurate with experience, skill set, and other qualifications.
Function:
Under the general direction of the Senior Vice President – Retail Officer organizes, coordinates and directs Banking Center operations; and under the general direction of the Vice President – Senior Banking Center Administrator manages attainment of production goals and cultivates a customer centric retail environment in accordance with established Bank policies, procedures and strategic goals.
We are looking for candidates with:
- Bachelor’s degree or related knowledge/skills gained through experience and 1 year of management experience or 3 years of supervisory experience in a branch banking environment.
- At least 4 years of business development experience in a retail banking environment, which includes demonstrated ability to meet business development goals and monitor staff on business development efforts.
- Proficient with digital banking products.
- Excellent customer service, organizational, verbal and written communication skills, and problem-solving skills required, as well as being a self-starter with the ability to work independently.
- Knowledge of retail banking compliance, as well as experience with preparing/maintaining budgets required.
- Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.
Primary Responsibilities:
- Plans, coordinates and directs the daily activities of a banking center. Ensures the efficient, effective and courteous delivery of customer services by assigned staff. Conducts periodic performance reviews, provides counsel, training, and development as needed. Makes hiring, salary and promotional recommendations. Provides direction and guidance to assigned staff and ensures proper training. Assists subordinates with complex transactions and various Banking Center issues. Conducts periodic staff meetings.
- Develops Banking Center business development strategic plan including both direct business development and referral activities. Leads business development strategy and planning efforts and creates business development and promotional efforts in order to meet production goals. Strategizes with team to assess market position and competition opportunities. Monitors plan to ensure completion of goals and objectives.
- Responsible for selling and originating mortgage/HELOCs and consumer loans to meet established production goals for the Banking Center. Assists loan applicants with questions and follow up research as needed. Approves and closes loans within established limitations.
- Makes business development calls on both current and prospective small business and retail customers. Compiles necessary data and information for financial analysis. Answers questions and follows up on requests for information as needed. Generates and refers small business loans achieving established goals for the banking center
- Manages the business development plan, including tracking employee progress on a weekly basis. Utilizes data analytics to analyze current and perspective relationships. Based on analysis, expands overall outreach efforts to expand customer base meeting established business development goals. Conducts weekly meetings and business development strategizing sessions. Provides training, coaches and counsels staff for maximum performance on business development efforts. Assigns tasks and account responsibilities based upon complexity of accounts and experience level of staff. Implements employee recognition programs for business development efforts.
- Participates as an active Banking Center team member. Works with other members of the team to meet performance goals, develops strategies and promotional efforts. Maintains a general understanding of all products and services offered in the Banking Center in an effort to effectively present these products and services to customers. Makes recommendations for new products to Senior Management as needed. Monitors team progress towards attaining goals and objectives.
- Maintains knowledge of and ensures branch compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulatory requirements. Monitors documentation in regards to currency transaction reporting requirements, as well as for checks purchased in excess of $10,000 and between $3,000-$10,000. Ensures that staff complete BSA related training in a timely manner and that all BSA procedures are followed. Reports compliance related issues; identifies and reports potential suspicious activity.
- Accountable for meeting production goals by utilizing established business banking strategies in order to sell ECSB products and services to prospective clients. Develops solid relationships with members of the business community by networking through community involvement. Represents the Bank through participation in various community activities. Calls on businesses to develop account relationships, grow all lines of business, and promote the Bank’s services within the community. Participates in civic activities to promote growth and development in the community and a positive image for the Bank.
- Prepares and maintains Banking Center budget. Reports variances to SVP – Retail on a monthly basis. Assists in developing and recommending policies and procedures to ensure uniform operations throughout the Banking Center system. Ensures proper maintenance of all banking center equipment. Secures the banking center, follows established security procedures, i.e. maintains cameras, sets alarms, ensures that cash and checks are properly secured, etc.
- Keeps abreast of developments within the banking industry. Performs operational audits to ensure compliance with established policies and procedures, and for compliance with laws and regulations in preparation for audits and regulatory exams. Complies with all federal, state and local laws and regulations, including but not limited to the S.A.F.E. Act and its registration, renewal and updating requirements. Attends meetings and seminars as needed.
Contact our Human Resources Division or visit www.ecsb.com/careers for more details and to apply.
Or submit your resume to:
Email: recruit@ecsb.com Fax: 617-252-6877 Phone: 617-354-7700
East Cambridge Savings Bank, Attn: Human Resources
344 Cambridge Street Cambridge, MA 02141
East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans
