Support and assist departmental Supervisors and management team by creating the daily coverage schedule, assisting with cash-outs while upholding revenue control policies and procedures, creating training tools, conducting training sessions, and providing positive support for Visitor Services staff identifying recognizing staff success, and troubleshooting while resolving escalated customer service issues as necessary in all locations to ensure the successful operation of the department. Working with the Visitor Services Leadership to engage, support, motivate and mentor staff to meet services and sales goals and the overall success of the department’s operation.
Provide exceptional guest service by offering accurate information in a friendly and helpful manner. Actively listen to and address guests’ needs, resolving issues promptly and seeking supervisor support when necessary. Service as positive representative of the Visitor Services Department and the Museum, taking responsibility to create a welcoming and inclusive experience for all guests. Lead by example, demonstrating professionalism, care and a commitment to excellence.
Deliver exceptional guest experience by performing the full range of Sales, Operations Representative, Information Desk duties and support guest engagement experiences. Drive engagement and revenue by selling tickets, memberships, renewals and venue offerings, while proactively suggesting opportunities to enhance guest value. Ensure smooth operations across Exhibit Halls, Theaters, School Groups, Information Desk and Special Events, creating welcoming and efficient, and memorable experiences for all visitors.
Maintain a high degree of proficiency in the operation of the Museum’s CRM/ticketing system, other systems, theater equipment, and all related business processes and procedures to provide training and troubleshooting for other departmental staff.
Perform other work-related duties as required by Visitor Services Leadership.
