East Cambridge Savings Bank’s Operations Division is actively recruiting for a Digital Banking Supervisor II.
Function:
Under the general direction of the Vice President Digital Banking Officer, performs a variety of administrative and supervisory tasks connected with the daily operations of the Digital Banking Department.
We are looking for a candidate with:
- Bachelor’s degree or its equivalent through specialized coursework and training
- At least 5 years of experience in an Operations environment with 1 or more years of supervisory experience. Strong knowledge of deposit regulatory requirements
- Proficient with digital banking and cash management products
- Strong verbal and written communication skills
- Working knowledge of COCC or similar core system
- Working knowledge of MS Office suite
- Strong attention to detail with analytical, organizational, and planning skills. Highly self-motivated and ability to manage multiple tasks
Essential Job Functions:
- Supervises and assists with daily digital banking functions, ensuring all daily functions and assignments are completed. Responsible for ensuring that General Ledger accounts are reconciled in a timely and accurate manner. Provides daily coaching, direction, guidance, and assistance to staff in the completion of assignments. Monitors progress of staff toward completion of assignments, modifying workload as needed. Assists with completion of staff performance appraisals.
- Responsible for assisting customers and other Bank personnel with questions and problems pertaining to any aspect of Digital Banking in accordance with the Bank’s Customer Service Standards. Ensures that staff responds to customer questions and problems in a timely manner and that a high level of quality service is provided. Resolves customer service issues not resolved at staff level. Keeps management abreast of all operational, customer service, compliance, staffing and other issues.
- Responsible for the oversite, reviewing and approving set-ups, changes, and responding to questions pertaining to the Banks Cash Management channels, including but not limited to ACH, Remote Deposit Capture, Positive Pay and Wire Transfers. Ensures compliance by confirming proper documentation is received; maintaining accurate and organized files.
- Responsible for the monthly and annual review of Cash Management Business Customers, analyzing transaction volume, recommending limit changes, and preparing customer correspondence. Notifies management of possible account abuse/fraud and possible system security gaps, recommend system updates or controls to prevent losses.
- Assists with updates, enhancements and replacements of the ATM fleet. Ensuring ATMs are operational, resolving outages directly with vendors or internal departments.
- Oversees and assists with the daily processing of incoming and outgoing wire transfers in accordance with Bank policy and procedures. Ensures all wires processed meet compliance guidelines.
- Keeps abreast of regulatory requirements and developments pertaining to all Digital Banking functions and technology. Responsible for completing quarterly compliance reviews. Communicates regulatory changes and results of review to management and makes recommendations based on findings. Assists in development and expansion of compliance monitoring procedures and implementing corrective measures. Monitors system security and compliance as it relates to Digital Banking and reviews audit activity reports. Reports findings to management and assists with implementing changes as needed
- Responsible for preparing Board Reports in a timely and accurate manner. Responsible for designing new reports and enhancing existing reports, efficiently utilizing the Bank’s report writing technology
- Responsible for gathering and reviewing vendor management documentation. Ensures Risk Assessments are completed in a timely manner and assists with responding to client considerations. Assists with gathering information requested by regulatory agencies for exams. Responsible for coordinating the fulfillment of Auditor request lists. Monitors results and reports any exceptions to management, making appropriate recommendations for improvements. Assists in implementing and monitoring controls to ensures compliance with established policies, procedures, laws, and regulations
- Coordinates resolution of service disruptions by working directly with vendors. Keeps abreast of Digital Banking vendor updates and enhancements; recommending changes that should be pursued.
- Makes recommendations for improvements to operational procedures in order to increase efficiencies. Assists in implementation, making any necessary changes to the Digital Banking Procedures Manual and communicates changes to appropriate Bank employees. Conduct Digital Banking, Cash Management and other related training as needed or assigned.
- Assists with the timely and accurate resolution of Regulation E Claims. Research discrepancies, (provisionally) credit accounts, and prepares necessary customer correspondence in accordance with regulation, and established policies and procedures. Monitors compromised card alerts; ensuring timely customer notification and the issuance of new debit cards in order to mitigate losses.
Contact our Human Resources Division or visit www.ecsb.com/careers for more details and to apply.
Or submit your resume to:
Email: recruit@ecsb.com Fax: 617-252-6877 Phone: 617-354-7700
East Cambridge Savings Bank, Attn: Human Resources
344 Cambridge Street Cambridge, MA 02141
East Cambridge Savings Bank is an Equal Opportunity Employer/Veterans/Disabled
